Terms of service

Quad Cities Roadside arranges roadside help 24/7 in Scott, Clinton and Muscatine counties on the Iowa side of the Mississippi. That covers towing, winch-outs, flat tire changes, replacement tires, jump starts, battery replacement, car lockouts, fuel delivery and small roadside repairs. Car key and locksmith work is not offered, and calls from the Illinois side are outside the area.

Calls to Quad Cities Roadside are answered 24/7 by IC Roadside and Keys LLC dispatch in Iowa City, Iowa. Dispatch sends an available tow truck or roadside technician, which may be an independent company. It tells you the price before anyone is sent.

Every service on this site carries a starting price. Availability, the time of day or night, the distance, the weather, the vehicle and similar factors can raise it. The final price is given to you before anyone is sent.

Your approval, given before dispatch, covers the price, the timing, any part you will pay in cash and the three fees described below. No charge is made without that approval.

You need a payment card to book, whether or not some of the price will be paid in cash. No charge is made when the card is taken. The amount is held before help is sent, and the charge goes through after the job.

If a cash portion is agreed, you pay exactly that amount at the car. Any further amount must come through dispatch as a new, approved price. The receipt lists both the card charge and the agreed cash amount.

Three fees may apply: a cancellation fee, a gone-on-arrival fee and a service-call fee. Gone-on-arrival covers a trip where the truck or technician reaches the location and finds no vehicle. A service-call fee covers a trip where the job cannot be finished, such as when extra work turns up and you decline its price. You see and approve each fee before dispatch.

When extra work turns up at the car, the driver or technician reports it to dispatch, and you are quoted a new price for it. It is your choice to accept or decline.

If you decline and the first job can no longer be done, the service-call fee comes out of the hold. The rest of the hold is released, and you are offered a tow or a referral.

Should no tow truck or technician be available for the job, dispatch tells you, deletes the payment details you gave and charges nothing.

You can book a job several days in advance. A payment card is still required, even if part will be paid in cash. It stays on file without a hold until the job is near. It is placed on hold at or shortly before the job time, when help is sent, and charged once the job is finished.

Should the price change once the job is assigned, you approve the new price before anything goes ahead.

Questions about these terms: call (563) 208-4670.